BOOKING CONDITIONS
Bookings made by our users through our website ("Website") are governed by the terms ("Terms") described below. The reservation of services ("Service") through sunproperty.es implies full and unreserved acceptance by the user of the following conditions. These Terms do not cover the booking of our services by third parties outside the Website.
Please read these Terms carefully before making a reservation on our Website. If you do not agree to these Terms, you will not be able to do so.
1. Possibility of modification of these conditions and the commercial offer
SUN PROPERTY LOS CRISTIANOS S.L. may modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect under any circumstances the bookings already made by our users.
2. How can I book on the web?
The reservation of our services by the user is made and perfected through the follow-up to the booking procedure described in this section. By booking our services, you agree that communications with SUN PROPERTY LOS CRISTIANOS S.L. are mainly by electronic means.
To proceed to make a reservation on our website you only have to follow the following steps:
1. In order to make the reservation, the user as a first step must select the date, the apartment or villa,people,possible extras and the discount coupon in case of having it.
2. The next step is to fill out a form with the personal details of the user making the reservation, including credit card details.
3. To close the reservation with SUN PROPERTY LOS CRISTIANOS S.L. you have to accept the booking conditions, the legal notice, the privacy policy and our cookie policy.
4. The reservation will be perfected when the user receives his/her confirmation that will reflect in detail the services that the user has booked. This confirmation must be delivered upon arrival to the property.
3. Price of services.
The price indicated at all times next to our services includes added taxes. If there is a typographical error in any of the prices shown and if any user has made a purchase decision based on that error, we will notify you of this incident immediately and the user will have the right to cancel your reservation without any cost on your part.
4.Concepts included in the price
The price includes the exclusive use of the villaor apartment furnished and equipped and its intalaciones. The consumption of water, gas andelectrical energy are included inthe prices, as well as the use of all the equipment of the villas or to partamentos (sheets, towels, utensils, appliances, et.). Regardless of the cleaning regime established by effect on each property, Sun Property offers its customers the possibility to include other options, adapting the rental price to the frequency of the cleaning service chosen
5. Payments
At the time of booking and for the confirmation of the same,the user must provide the details of his credit card that will serve as a guarantee of the reservation. Your reservation will be fully guaranteed upon receipt of confirmation by email.
The reception of any amount in our bank account does not in itself entail the formalization of a reservation. A booking is considered confirmed from the moment the customer receives the confirmation voucher issued by Sun Property. The amount requested as a reserve deposit varies depending on the conditions established by the owners of each property, and the remainder pending payment must be made effective before the delivery of keys, in the form determined in the specific conditions of each house or villa.
In some situations the customer may want to change some data (e.g. name changes, dates). Anychanges to your reservation must be communicated in writing to Sun Property as soon as possible.
5.1 Security Bond
A specified security bond is established in each channel and on the website that must be deposited before entering the villa or apartment and that will be used to cover damages, breakages or any damage to the villa / apartment or its facilities that do not apply. normal wear and tear of the property. Normally the deposit is deposited by blocking on a credit card (visa or mastercard) and the company SUNPROPERTY, a guarantee of possible damages, proceeds to collect the card data. If the client for any reason does not have a card, SUNPROPERTY reserves the right to prohibit entry and cancel the reservation. As an alternative, cash may be accepted for an amount tripled at the amount established on the portals, before the keys are delivered to the property, and if no damage has been observed, it will be unlocked shortly after departure. If they do not fill in these details, the same reservation cannot be processed.
In the case of breakdowns and / or damages to the property, the client (guests) authorizes a SOLAR PROPERTY to collect from the POS the total amount of the damages in the client not present mode, without having to request authorization from the client. SUNPROPERTY must send invoices for the damages to justify the collection.
The client will be the custodian of the assigned real estate unit and must maintain it with the diligence of a good family man. The client agrees not to leave residues on the property, depositing them in the appropriate containers. If this does not happen, the Agency will process a conventional valuation of € 80.00 of the security deposit.The client agrees to respect the silence times established in the property rules to avoid disturbing the neighborhood and the complex, failure to comply with this rule, the Agency will retain a conventional value equal to 200.00 euros of the security deposit.
5.2 Number of occupants
The total number of people occupying the rented property must not exceed the number of places established in the conditions of each reservation. In general, the property or owners of the villa or apartment reserve the right to revoke the reservation at their discretion in the event that this section was not respected, or deduct from the security deposit the amount that the property could claim in this concep To.
5.3. Access to the property
Sun Property staff, owners or owners, must have access to the villa or apartment on reasonable time and time to perform as many maintenance work as may be necessary, as well as in the event of a failure at any of the facilities or Services
6. Cancellation
Sun Property, acting as a mediator,shall in each case apply thecancellation policy imposed by each owner. However, in case of cancellation, Sun Property will negotiate in your favor with the property of the villa or apartmentin order to obtain the best possible condition, in accordance with our customerservicepolicy.
7. Valuables
Valuable items that customers may deposit on the property will be under the responsibility ofthe customer, and the property will not be responsible for their lossor breakage. In properties for rent in touristic areathere is always a certain risk of theft. In case of theft or attempt, the customer must notify Sun Property immediately. Sun Property is not responsible for any losses arising from theft stakes on the property.
8. Travel Insurance
We recommend that you make sure you have a good travel insurance policy that adequately covers incidents such as: medical visits, loss of luggage, etc.
9. Passports and Visas
All users, without exception (including children), must carry their corresponding personal and family documentation, whether passport or ID, according to the laws of the country or countries visited. It will be on their behalf when travel so requires obtaining visas, passports, vaccination certificates, etc. If it is rejected by any Authority to grant visas, for particular reasons of the user, or being denied entry into the country for lacking the requirements that are required, or by default in the required documentation, or because he is not the bearer of the same, the provider of the accommodation declines all responsibility for such events, being on behalf of the consumer any expenses that arise, applying in these circumstances the conditions and rules established for the cases of voluntary withdrawal of Services. All users, and in particular non-EU users, are also reminded that they must ensure, before starting their journey, to have all the applicable visa rules and requirements fulfilled in order to be able to enter seamlessly in all the countries to be visited. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority.
10. Quality commitment to our users
The client must keep in mind that at SUN PROPERTY LOS CRISTIANOS S.L. we offer you a human capital, which is willing to help you in a personalized way. Our goal is to satisfy our customers with our products and obtain the highest quality standards. You can contact us via email at info@sunproperty.es
11. Data protection policy
You can consult our data protection policy at the following link "Privacy Policy"
12. Online dispute resolution platform
In compliance with the consumer informationobligation, set out in Article 14 of Regulation (EU) 524/2013 on Online Dispute Resolution in Consumer Matters, SUN PROPERTY LOS CRISTIANOS S.L. informs you that the European Commission provides an online dispute resolution platform available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can put your claims to try to reach an out-of-court settlement, if you reside in the EU.
13. Applicable law and competent courts
Contracts for the purchase of Products through our Website and disputes or claims arising out of them or relating to their subject matter or conclusion (including litigation or non-contractual claims) shall be governed by Spanish law.
The user renounces his jurisdiction and expressly submits to the jurisdiction of the courts of Santa Cruz de Tenerife.